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FAQ — Delivery

What are the delivery times?

Orders are processed within 1 to 3 business days. Standard delivery typically takes 10 to 30 business days, depending on your location. Express delivery (if available) takes 5 to 15 business days.

Do you deliver to my country?

We ship worldwide. For countries outside Europe, delivery times and conditions may vary depending on the country.

Can I track my order?

Yes, a tracking number will be sent to you as soon as your order is shipped to track your package in real time.

What are the delivery costs?

Shipping costs are calculated automatically when you confirm your order, based on weight, volume and destination.

What happens if there is a delay?

If a delay occurs for reasons beyond our control (customs, carriers, exceptional events), we will keep you informed quickly.

Other questions?

For any other questions, please use the online chat available on our website to speak directly with a member of our team (if available).

You can also contact us by email at the following address:

We guarantee a response within 24 hours maximum.